FAQ

Please contact the Customer Care team by emailing support@laundrywaves.com. We treat all complaints with the utmost importance and as an opportunity to improve the quality of our service.

Please contact the outlet where our friendly staff will help you find your order.

Your garments may be either hung or folded as you prefer. We ask that you tell us your preference at the time you place your order.

We accept cash, Visa/MasterCard/American Express cards, both online and through the app.

You’re welcome to tip your Laundry Waves Agent if you wish to and all tips go directly to the Agents.

We offer express services for an additional fee.

Yes, you can change the collection or delivery time within the app or by contacting Customer Care at support@laundrywaves.com

Please note there is a nominal cancellation fee for any collection which is cancelled or rescheduled at less than four hours’ notice.

Although certain items may require longer, you can generally expect most orders to be completed within five business days.